Books Every Fresher Should Read
Arts
38 views
38 views

Books Every Fresher Should Read

Anonymous - September 19, 2018
France in Fine Fettle
Sports
50 views
50 views

France in Fine Fettle

Anonymous - September 17, 2018
Dive into Brightonian Culture
Arts
50 views
50 views

Dive into Brightonian Culture

Anonymous - September 17, 2018
Oh, baby, baby, did you see Britney at Pride?
Arts
84 views
84 views

Oh, baby, baby, did you see Britney at Pride?

Anastasia Konstantinidou - September 15, 2018
Students’ Union Apologises for ‘Sexist’ Beermats
News
25 views
25 views

Students’ Union Apologises for ‘Sexist’ Beermats

Jessica Hubbard - September 20, 2018
278 Views
1 Comments

University complaints systems failing students

The NUS published a report this month to unearth the failings of university complaints procedures. 45 student unions were quizzed and a focus group and survey was set up to research the problems. The findings will not sit well with university administrators. Only 14% of students thought complaints were dealt with fairly, with many arguing that the university staff who dealt with complaints would naturally side with the institution.

Problems were exacerbated by universities regularly taking over a year, sometimes up to two, to deal with complaints. The busy schedules of the senior academics who deal with student complaints were largely blamed, however the NUS has demanded a three month limit from the time a complaint is logged. It was further found that a failure to centrally report internal complaints led to difficulties in analysing cross university trends and establishing the main cause for student complaints.

These issues were only made worse by the fact that many students say there is “increasing pressure on university legal departments not to say sorry, when in some cases this is all it would take”. 75% of students fear a complaint may jeopardise their relationship with tutors or their academic career. On the whole, argues NUS vice-president, Aaron Porter, universities have “poor customer complaints procedures”.

However, the NUS did find some positives, and suggested certain improvements. One such suggestion is for a campus ombudsman. Used widely in the US, these are often retired professors or lawyers who can resolve problems informally and independently of the university. They further suggested a national procedure for universities to follow, which would standardise the different procedures currently in place.

‘75% of students fear a complaint may jeopardise their relationship with tutors or their academic career’

Still, some have claimed these suggestions are insufficient. Education lawyer, Gary Attle, argues that ombudsmen merely create a new and surplus level of bureaucracy, while a standardised complaints procedure is a waste of time. Every university is different and knows best how to serve its specific students’ needs, he argues.

The NUS did point out that many universities had recently reviewed their complaints procedures, possibly a result of updated guidance from the higher education watchdog the Quality Assurance Agency. Nonetheless, not all universities have been suitably precipitous in making the relevant changes, and, though less common, there is still evidence “of a failure by universities to keep to their own rules, breaches of natural justice and insensitive handling”, according to Rob Behrens of the Office of the Independent Adjudicator.

Ultimately, changes need to be made. Yet it is hard to learn from mistakes when, in the vast majority of cases, students who win against their university are subject to a gagging order.

Get the best viral stories straight into your inbox!

Don't worry, we don't spam
Books Every Fresher Should Read
Arts
38 views
38 views

Books Every Fresher Should Read

Anonymous - September 19, 2018
France in Fine Fettle
Sports
50 views
50 views

France in Fine Fettle

Anonymous - September 17, 2018
Dive into Brightonian Culture
Arts
50 views
50 views

Dive into Brightonian Culture

Anonymous - September 17, 2018
Oh, baby, baby, did you see Britney at Pride?
Arts
84 views
84 views

Oh, baby, baby, did you see Britney at Pride?

Anastasia Konstantinidou - September 15, 2018
Students’ Union Apologises for ‘Sexist’ Beermats
News
25 views
25 views

Students’ Union Apologises for ‘Sexist’ Beermats

Jessica Hubbard - September 20, 2018

One Comment

  1. University complaints systems failing students” ? Very true !

    The University complaints systems is a disappointing relic of the ‘dinosaur era’ and is a bane to the present cultural and advanced system of education . In a majority of cases the complaint system is like a blade which can boomerang on the complainant . In many instances students have come under the ire of all the faculty members and the end result is failure in exams, employing bullying tactics and harassment in different sadistic forms . The student becomes a mental wreck . As far as the University is concerned it will only consider its own selfish interests and their eventual motto is “the end justifies the means”.
    In a number of issues even the Students Union is only in name – a passive entity dancing to the tunes of the University .

    Take my case :
    My daughter is an international student and due to course misrepresentation raised complaint at the University induction class and for 5 months made to walk up and down the corridors of the University under the pretext of discussions . Attended 3 days of class and despite payment of 50% advance the University is demanding a fresh advance payment instead of transferring the fees to another course . This issue began in October 2008 and is still burning .

    “I do not see any value in continuing this exchange of correspondence. As a measure of goodwill, however, I am prepared to recommend that the University might waive the second instalment of your tuition fee. It is not, however, possible to arrange for a refund of the tuition fee you have already paid. Please confirm your acceptance of this offer” this is an excerpt of their reply – more like holding a knife to my throat .

    How will I get Completion of Procedure for this ?
    And the esteemed OIA says get Completion Procedure .

    I am really disappointed with the complaints procedure – in my case it’s a total failure for the student .

    Reply

Leave a Reply

Join the Badger Team

Apply today!

Latest Posts

Books Every Fresher Should Read
Arts
38 views
Arts
38 views

Books Every Fresher Should Read

Anonymous - September 19, 2018

Starting university comes with both exciting but potentially daunting changes, with both moving away from home and studying at degree level posing to be two new challenges.…

INCREDIBLES 2: The Sequel with a Feminist Twist
Film & Theatre
43 views
Film & Theatre
43 views

INCREDIBLES 2: The Sequel with a Feminist Twist

Anonymous - September 18, 2018

One key film in the development of anyone who grew up in the early 2000s was The Incredibles (2004). It’s comedy, vibrancy, and general sense of fun…

France in Fine Fettle
Sports
50 views
Sports
50 views

France in Fine Fettle

Anonymous - September 17, 2018

Prior to the start of the quadrennial tournament this summer, football fans across the world grew sceptical over Russia’s credentials and ability to host the most prestigious…

Dive into Brightonian Culture
Arts
50 views
Arts
50 views

Dive into Brightonian Culture

Anonymous - September 17, 2018

Boredom is impossible when you throw yourself into everything this weird and wonderful city has to offer. The specific and unique cultural wonders of Brighton are indeed…

Oh, baby, baby, did you see Britney at Pride?
Arts
84 views
Arts
84 views

Oh, baby, baby, did you see Britney at Pride?

Anastasia Konstantinidou - September 15, 2018

During this year’s Pride Festival, Brighton had the honour of welcoming international pop star and voice of the early 2000s, Britney Spears, to the main stage. Undoubtedly,…

Union obliterates the debate – unwritten requirement used to shut down free speech debate
Campus News
1140 views1
Campus News
1140 views1

Union obliterates the debate – unwritten requirement used to shut down free speech debate

Jordan Wright - April 27, 2018

Student society Liberate the Debate’s most recent event was cancelled over a lack of compliance with the Students' Union's (USSU) requirement for a neutral chair - a…

Students’ Union Apologises for ‘Sexist’ Beermats
News
25 views
News
25 views

Students’ Union Apologises for ‘Sexist’ Beermats

Jessica Hubbard - September 20, 2018

The University of Sussex Students' Union (USSU) has apologised after 'sexist' beermats were found in Dig-In Boxes in Freshers' Welcome Bags. The beermats were provided by Brush…

Sussex Lecturer Accused of Making Transphobic Comments Ahead of Brighton Trans Pride 2018
News
88 views1
News
88 views1

Sussex Lecturer Accused of Making Transphobic Comments Ahead of Brighton Trans Pride 2018

Jessica Hubbard - September 15, 2018

Kathleen Stock, a philosophy Lecturer at Sussex, was accused of making transphobic comments in July 2018. This followed various interviews and blog posts by Stock. Stock told…

Welcome 2018 Freshers!
Campus News
91 views
Campus News
91 views

Welcome 2018 Freshers!

Billie-Jean Johnson - September 15, 2018

Ah, Freshers. You’ve no idea the amazing year you have ahead of you! As you read this now, you’ve probably met your flatmates and maybe even met…

A conversation with Kathleen Stock on Transgender Identity
Opinion
86 views
Opinion
86 views

A conversation with Kathleen Stock on Transgender Identity

Jessica Hubbard - September 15, 2018

Kathleen Stock, a philosophy lecturer at Sussex University, met with controversy after criticising the government’s reform of the Gender Recognition Act (2004). The amendment would ‘de-medicalise’ the…

Verve Couture – Musicality, kitsch & ignition: the beginning of a series
Arts
397 views
Arts
397 views

Verve Couture – Musicality, kitsch & ignition: the beginning of a series

Ricardo Reverón Blanco - June 17, 2018

Pictured: Zac Black At Proud Cabaret audiences were spellbound as if at night at the circus, yet this was not like Angela Carter’s magical realist novel; Verve…

Fleabag on stage at The Old Market – review
Arts
399 views
Arts
399 views

Fleabag on stage at The Old Market – review

Florence Dutton - June 11, 2018

[caption id="attachment_35513" align="alignnone" width="2400"] Fleabag at Soho Theatre[/caption] Last Monday at 8pm at Brighton’s The Old Market, I sat myself down in my theatre seat eagerly awaiting…

Fleabag preview
Arts
374 views
Arts
374 views

Fleabag preview

Florence Dutton - June 2, 2018

[caption id="attachment_35513" align="alignnone" width="2400"] Fleabag at Soho Theatre[/caption] Following the mass success of the Bafta award-winning BBC Series, DryWrite and Soho Theatre are about to hit the…

Brighton Festival: Ezra Furman at the Dome
Arts
433 views
Arts
433 views

Brighton Festival: Ezra Furman at the Dome

Georgia Grace - June 1, 2018

Having completed my final semester of university with modules on punk history and queer arts, it was fitting that I rounded off my end-of-assessment celebrations by attending…

Arts
449 views

The Tempest review

Georgia Grace - May 30, 2018

As the sun begins to set over Hove Green, tinnies of Red Stripe are cracked open, tartan blankets are strewn, and families tuck into their picnic hampers.…

A Glass Half Empty review
Arts
390 views
Arts
390 views

A Glass Half Empty review

Georgia Grace - May 27, 2018

For those of us coming to the end of another year of university study, the prospect of careers, marriages and babies may seem a long way off.…

DollyWould at The Old Market review
Arts
366 views
Arts
366 views

DollyWould at The Old Market review

Alex Hutson - May 27, 2018

Sh!t Theatre’s DollyWould is a hilarious, thoughtful and experimental performance piece. The award winning show has the Sh!t Theatre duo integrating comedy, storytelling, personal experience and music.…

UCU Launch Petition to End the ‘Hostile Environment’ at Sussex
Campus News
560 views
Campus News
560 views

UCU Launch Petition to End the ‘Hostile Environment’ at Sussex

Billie-Jean Johnson - May 26, 2018

The Sussex branch of the University and College Union (UCU) has launched a petition calling for Vice-Chancellor Adam Tickell to end the 'hostile environment' at Sussex. The…

Arts
315 views

Shakespeare in the sun – The Tempest preview

Georgia Grace - May 24, 2018

In a world of dystopian King Lears and female Hamlets, Shakespeare’s classics are constantly being reimagined for the modern day. There’s something oddly refreshing then about the…

Review: Nick Cave Double Bill at The Old Market (TOM’s Film Club)
Arts
923 views
Arts
923 views

Review: Nick Cave Double Bill at The Old Market (TOM’s Film Club)

Sophie Coppenhall - May 23, 2018

What a phenomenal contrast these two films present when watched side-by-side. In essence, together they are capable of tracing inner and outer metamorphoses of their subjects. The…

Dollywould at The Old Market preview
Arts
375 views
Arts
375 views

Dollywould at The Old Market preview

Alex Hutson - May 22, 2018

From the 22nd May - 25th May 2018 DollyWould will be showing at The Old Market. An exciting new show, presented by Sh!t Theatre, who won the…